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Roosterbank Terms and Conditions

Welcome to Roosterbank!

This is an important section of this Website explaining the terms and conditions you are agreeing to when you access, use and/or shop from this Website.  Please read these Conditions carefully before using this Website.  You should understand that by accessing or using this Website, opening a Membership Account,  and/or ordering any Products from it, or by clicking a box that states that you accept or agree to these Conditions, you agree to be bound by these Conditions.  If you do not agree to these Conditions, you may not use this Website or make any Submission to it, or allow your child to do so.

IF YOU ARE A PARENT OR GUARDIAN AND YOU ALLOW YOUR CHILD ACCESS TO, USE OF, AND/OR REGISTRATION WITH, THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE CONDITIONS IN RESPECT OF SUCH ACCESS, USE AND/OR REGISTRATION.  YOU ALSO AGREE TO USE YOUR BEST ENDEAVOURS TO PROCURE THAT YOUR CHILD ADHERES TO THESE CONDITIONS. 

If you are a child, you need to get permission from your parents to use Roosterbank.com. We require verifiable consent from parents or guardians (see our Privacy Policy for more on this), which means we will take steps to make sure that your parents or legal guardians are really ok with you using Roosterbank. When we get your parent or guardian’s consent, we will also require they agree to these Terms and activate their Member Account. If your parents have not given permission you should not use the site

1. Definitions

In order to make these Conditions easier to read and understand, we have defined certain terms.  Where you see any of the following terms used in these Conditions, they have the following meanings:

“Conditions” means these terms and conditions (as may be amended from time to time); “Intellectual Property Rights” means all intellectual property rights wherever in the world arising, whether registered or unregistered (and including any application), including without limitation, copyright, confidential information, patents, patentable rights, rights in know-how, database rights, trade marks, service marks, logos, URLs, domain names and design rights; “Membership Account” means a basic and/or subscription account opened and maintained pursuant to these Conditions; “Unverified Membership Account” means a Membership Account that has been established by a child for the purpose of inviting their parent to activate it; “Personal Data” means any personal information which you provide to us via this Website including (without limitation) the personal information described in our Privacy Policy“Product” means any product displayed for sale on this Website from time to time; “Roosterbank / We / Us” means World Learning Limited; “Submission”means any material from time to time submitted by you to us via the Website including (without limitation) any postings, messages, emails or other communications, and any other text, information, data, [▪photograph, image, audio or visual material] in whatever medium or form; “Users” means the users of the Website collectively; “Website” means the www.roosterbank.com and www.info.roosterbank.com websites and any subsequent URLs which may replace either of the foregoing; and “You”  means any user of this Website.

2. Information about Us

2.1     This Website is owned and operated by or on behalf of World Learning Limited.  We are a limited company registered in England and Wales under company registration number 06830114 with our registered office at 65 New Cavendish Street, London, W1G 7LS and main trading address at 17 Clifford Street, London W1S 3RQ. Our VAT number is 998110295.

2.2     PLEASE NOTE THAT WE OPERATE THE WEBSITE AND MEMBERSHIP ACCOUNTS TO HELP FAMILIES GIVE AND MANAGE POCKET MONEY. WE ARE NOT A BANK AND DO NOT UNDERTAKE ANY ACTIVITIES WHICH ARE REGULATED BY THE FINANCIAL SERVICES AUTHORITY.  WITHOUT LIMITING THE FOREGOING, WE DO NOT HOLD ANY MONETARY DEPOSITS OR OPERATE OR MANAGE ANY FORM OF SAVINGS ACCOUNTS.

2.3     If you want to ask anything about these Conditions or have any comments or complaints about the Website, please email us at contact@roosterbank.com.  Alternatively, please write to us at our registered office address.

3. Changes to this Website and to these Conditions

We reserve the right at any time to:

  • modify or withdraw this Website (or any part of it) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or
  • change these Conditions from time to time and your continued use of this Website (or any part of it) following such change will be deemed to be your acceptance of such change.

4. Use of this Website and your Membership Account

4.1      General use of this Website

4.1.1   We provide a pocket money management facility on this Website, which helps parents and their children to collaboratively manage pocket money in a safe and educational environment.  You can learn more about the facility and the functionality of the Website by clicking here.

4.1.2   Our Website is only intended for use by people resident in the United Kingdom. Please also note that you must comply with all applicable laws and regulations of the country in which you are resident. We will not be liable for any breach by you of any such laws.

4.1.3   By opening a Membership Account on this Website, you warrant that:

  • you are legally capable of entering into binding contracts;
  • you are at least 18 years old
  • any personal information which you are required to provide when you apply for a Membership Account via the Website (including, without limitation, the age of your child(ren)), is true, accurate, current and complete in all respects.

4.2      Opening a Membership Account

4.2.1   You will have to provide your email address and a password when you submit an application for a Membership Account, which we will use in order to verify your identity if you wish to access your Membership Account on future visits to the Website. We will use and store these details, along with any other Personal Data you may supply to us from time to time in accordance with our Privacy Policy.

4.2.2   You must keep your password secure and confidential at all times, and you must restrict access to your computer to prevent unauthorised access to your account.  We may rely on any use of the Website with your email and password (or such other account details which we may from time to time issue to you) as being authorised by you.  Please inform us immediately if you have any reason to believe that your password or any such account details have become known to anyone else or if they are being, or are likely to be, used in an unauthorised manner.

4.2.3   There are two levels of Membership Account for which Users can apply: basic and subscription, which is described in more detail here www.roosterbank.com/membership.  There is no charge for opening a basic Membership Account with us.  There may however be charges for any premium subscription Membership Accounts which you request us to provide to you, which are explained further in Condition [4.4].

4.2.4  If your child has established an Unverified Membership Account for the purposes of inviting you to activate your Membership Account, we will restrict their access to certain features on the website until we have received verifiable consent from you, the parent, over your child’s full use of the site. We will also prevent the collection of personally identifiable information from your child until you have provided your consent and activated your Membership Account. Read more about this in our Privacy Policy

4.3   Using your basic or premium subscription Membership Account

We will confirm to you on-screen and by email if we accept your membership registration, at which point your Membership Account will be activated.  From this time, and unless and until your Membership Account is terminated, you will be entitled, subject to any restrictions contained in these Conditions (including without limitation the Members Conduct Rules) [See 4.5], to upload and/or post any Submission to or on the Website. Please ensure that you read our Members Conduct Rules [See 4.5] as it is a condition of your membership that you comply at all times with such rules.

4.4  Your premium subscription Membership Account

4.4.1 Once you have opened and activated a basic membership account it will be possible to upgrade this account to a premium subscription account either through the website at Roosterbank.com or through the Roosterbank App and iTunes store

4.4.2 World Learning determines the price and subscription period of memberships on Roosterbank.com and reserves the right to change them from time to time.

4.4.3 Roosterbank Premium Memberships can currently be purchased online in pounds sterling (GBP) for customers in the UK through the Roosterbank.com website or through the Roosterbank App and iTunes store

4.4.4 The benefits of upgrading to a premium membership account can be viewed here www.roosterbank.com/premium although Roosterbank reserves the right to change or add to these features over time

4.4.5 World Learning accepts a variety of different payment methods and will continue to expand the range in the future.

4.4.6 Premium Membership fees will include sales tax or VAT as appropriate and in accordance with local regulations.

4.4.7 Currently, credit card purchases are processed through partnerships with secure payment processors. Membership purchases made online at Roosterbank.com will be displayed on the customer’s billing statement as “World Learning Ltd”. Memberships purchased through the Apple iTunes store will display a description determined by Apple and most commonly begin with “Apple iTunes Store”. Membership fees will be converted to local currency at the time of online purchase by the customer’s financial institution or credit provider.

4.4.8 Roosterbank.com premium memberships will become available as soon as possible after purchase.

4.4.9 Additional fees for online purchases at Roosterbank.com may be charged by credit card providers for cross border transactions.

None of these fees are received by World Learning or are the liability of World Learning. Credit card providers will provide more information.

4.4.10 Credit card security: World Learning uses a third party payment provider and consequently does not store any credit card or bank account information.

The payment provider is subject to regulation by the British Financial Services Authority (FSA). All credit card and bank account information is stored by the payment provider solely in encrypted form in a high security computer centre on servers that are not connected to the internet. All collection and storage of sensitive information by the payment provider conforms to the requirements of the Data Protection Act.

4.4.11 The primary adult account holder must make all subscription purchases for Roosterbank.com either through the Rosterbank App or online at Roosterbank.com.

4.4.12 By purchasing a premium subscription membership through our site or the iTunes Store, you confirm you are over 18 or have parental permission

4.4.13 If permission has not been gained by the primary adult account holder, World Learning reserves the right to cancel membership accounts linked to unapproved purchases.

4.4.14 Roosterbank.com Premium memberships are non refundable and non transferable.

4.4.15  Premium Membership packages can only be changed through cancellation and renewal, they are not transferable.

4.4.16 Roosterbank.com memberships can be cancelled at any time by contacting customer services by emailing contact@roosterbank.com. You can find out more by visiting the Parent Help pages  or by contacting our customer service team at contact@roosterbank.com.  Cancelled Premium memberships will continue for the full period of the package purchased.

4.4.17 Roosterbank.com memberships can be renewed at any time through our online membership service or through the Roosterbank App and the iTunes store

4.4.18 World Learning reserves the right to cancel a paid up membership without a refund upon breach of the Rules and/or Terms and Conditions of the site.

To cancel your membership, please visit the cancellation help section of the Parent Help pages .

4.4.19 Membership benefits will be reinstated upon membership renewal.

4.4.20 World Learning Ltd reserves the right to change the terms of membership and access to its features at any time.

4.5      Members Conduct Rules

4.5.1   We are committed to ensuring that our Website remains fun and safe for our Users.  Our Website relies on members making or uploading Submissions.  By using this Website and/or opening and maintaining a Membership Account, you warrant that you will only use this Website for lawful purposes, and will not upload or submit to or on this Website any Submission which is a Prohibited Submission.

4.5.2   You acknowledge and agree that notwithstanding that we have the right (but not the obligation) to examine any Submission which a User submits or uploads to or on this Website (as further prescribed in this Condition [4.5], each such Submission is the sole responsibility of the User who submitted or uploaded it, and that by viewing or using this Website you may be exposed to content which you consider to be offensive or harmful.  Subject to Condition [8], we will not be liable to you for any loss or damage which you may suffer or incur as a direct or indirect result of any such exposure.  You also acknowledge and agree that this means that you are responsible for the Submissions which you submit or upload to or on this Website.

4.5.3   For the purpose of this Condition [4.5], “Prohibited Submission” includes (without limitation) the following types of Submission:

  • Submissions which infringe anywhere in the world any third party’s Intellectual Property Rights, other proprietary rights or rights of privacy.  Without limiting the foregoing, a User must not include in any Submission any Personal Data relating to himself or any third party;
  • Submissions which violate any law, statute, ordinance or regulation anywhere in the world;
  • Submissions which are defamatory, trade libellous, unlawfully threatening or unlawfully harassing, or which are otherwise objectionable or inappropriate having regard to the average User; or
  • Submissions which contain viruses, worms, corrupt files, Trojan horses or other forms of corruptive code or any other material which may compromise this Website.

4.5.4   We have the sole discretion to determine whether any Submission is a Prohibited Submission.  You acknowledge and agree that although we do not and will not examine or review any Submission submitted or uploaded to or on this Website, we have the absolute right (but not the obligation) to examine any Submission and delete move, edit and/or disable access to any Submission (and/or any materials derived in whole or in part from such Submission) for any reason, at any time and without notice to you [▪(including, without limitation, in the event we receive any Notice of Infringement and/or Notice of Unlawful Activity regarding such Submission or derivative materials).]

4.5.5   We may also, at our sole discretion at any time and without notice to you:

  • contact any law enforcement agency or court of competent jurisdiction regarding any Submission which we believe, in our sole discretion, may constitute Prohibited Submission and supply copies of such Submission to them and give them access to any Personal Data which is held by us relating to any User who has submitted such Submission to us; and/or
  • refer any matter to a law enforcement agency or court of competent jurisdiction where in our reasonable opinion, we consider that any matter arising from your use of this Website is of a criminal or illegal nature.

4.6      Termination of your Membership Account

4.6.1 We reserve the right to terminate your Membership Account and the provision or use of any subscription without notice to you for any reason, and without limiting the generality of the foregoing, if:

  • you register for membership using a non-existent email address or provide us at any time with any personal information which is untrue, inaccurate or incomplete; or
  • when you apply for any subscription Membership Account or place an order for any Product with us, you provide details of a non-existent credit card number or the number of a credit card which belongs to someone else; or
  • your Membership Account is inactive for a consecutive period of 365 days or more; or
  • you breach any of these Conditions or any other policies or guidelines we may set forth from time to time elsewhere on the Website (including, without limitation, the Members Conduct Rules [see 4.5] ; or
  • you engage in any conduct which we believe, in our sole discretion, to be harmful to our business or to other Users; or
  • any Submission which you make or upload on or to this Website is the subject of any Notice of Infringement or Notice of Unlawful Activity; or
  • if we decide to sell our business or assets to a third party.

4.6.2   You can close your account by contacting Roosterbank.com customer services by emailing contact@roosterbank.com

4.6.3 We take your privacy extremely seriously. If you wish your data to be deleted when we close your account please notify customer services.

4.6.4   If your Membership Account is terminated for any reason, we reserve the right without notice to you to de-activate any hyperlink through which we may from time to time have given you access to your Membership Account and to permanently remove and discard any Submission you have made.

5.  The Rooster Shop.

5.1 The Rooster Shop is a part of the website that offers Users a selection of curated products to save for before sending through the items they can afford to their parents to purchase on their behalf. We do not sell products directly ourselves through the Roosterbank Shop and any purchases made  are subject to the retailer or suppliers’ Terms and Conditions of sale. Roosterbank is not responsible for any orders that you place through these third party sites.

5.2 World Learning is a participant in a number of affiliate and partnerships. This includes the Amazon Europe S.à r.l. Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it.

5.3 The Roostie Zone

5.3.1 The Roostie Zone is a subsection of the Rooster Shop where roosterbank points (“Roosties”) may be traded by Users for prizes such as books. Roosties have no cash value and these prizes are subject to availability and may be amended or withdrawn at any time. The rules governing use of the Roostie Zone can be read here and earning or trading Roosties for prizes will be deemed acceptance of these rules.

6.  Your Personal Information

6.1     We are committed to protecting your privacy.  Our privacy policy sets out how we will use your Personal Data.  When you submit your Personal Data to us, you are giving your consent to the collection, use and disclosure of your Personal Data as set forth in our privacy policy.  

7.  Ownership of Intellectual Property Rights

7.1      This Website contains material, including without limitation, text, photographs and other images, which is protected by copyright and/or other intellectual property rights.  All intellectual property rights in this Website and its content are owned by World Learning Limited [▪or its third party licensors.]  Without limiting the foregoing, we own all rights, title and interest (including all Intellectual Property Rights) in and to any materials comprising any Submission or any derivative work based on any Submission.

7.2      Without limiting the generality of Condition [7.1], this Website also contains trade marks, including (without limitation) the World Learning Logo and Roosterbank Logo.  All trade marks included on this Website belong to World Learning Limited [▪or its third party licensors.]

7.3      You may:

  • download, temporarily store and print hard copies of any of the pages of this Website for personal use, or for internal, non-commercial use within your organisation; and/or
  • distribute copies (in printed or electronic form) to third parties for their personal use or for their internal, non-commercial use within their organisation, provided that we are acknowledged as the source and copyright owner and that their attention is drawn to these terms and conditions.

7.4      You may not:

  • save as set out in Condition [7.3], systematically extract and/or copy or use any of the contents of this Website, and without limiting the foregoing, use any data mining, robots or similar data gathering and extraction tools to extract (whether on one or more occasions) for use any substantial parts of this Website; and/or
  • in any way alter or adapt the text of the material on the Website or of any material copied or printed off or distributed from the Website (including without limitation any trade marks or logos included on any such material); and/or
  • remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied, printed off or distributed from the Website; and/or
  • create and/or publish any database which features any substantial part of this Website (including without limitation any prices and/or listing of Products from time to time displayed on this Website).

8. Our Liability to You

8.1      Your use of this Website

We have taken every care in the preparation of the content of this Website, in particular to ensure that as far as reasonably possible all information provided is correct at the time of inclusion.  However, we cannot guarantee the accuracy of such information or that it will be up to date at all times.

This Website is provided on an “as is” and “as available” basis without any representation or endorsement made and (save as expressly set out in these Conditions) we make no warranties of any kind, whether express or implied, in relation to this Website including (without limitation) implied warranties of non-infringement, compatibility, security, accuracy, or conditions of completeness.  Save as expressly set out in these Conditions, we make no warranty that this Website will meet your requirements or will be uninterrupted, timely or error-free, or that defects will be corrected.  Whilst steps have been taken to ensure that this Website is free from viruses, no warranty is given in this regard and you are responsible for ensuring that you have appropriate virus checking software.   We do not accept any responsibility for and, to the fullest extent permitted by law, exclude any liability for, any loss or damage whatsoever arising out of or related to any use of, inability to use, or reliance on, this Website or any information provided on or from it.

8.2      Our liability to you

8.2.1   The provisions of this Condition [8.3] set out our entire financial liability to you in respect of any breach of these Conditions and any representation, statement or tortious act or omission including negligence, arising under or in connection with any contract entered into with you pursuant to these Conditions or otherwise relating to these Conditions.

8.2.2   Subject to Condition [8.4], our total aggregate liability to you in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or non-performance of any contract entered into with you pursuant to these Conditions or otherwise relating to these Conditions is limited to £10,000.

8.2.3   Subject to Condition [8.4], we will not be liable to you for any losses (whether direct or indirect) of income or revenue, business, profits, contracts, anticipated savings, or for any incidental, indirect, special consequential loss or damage (whether direct or indirect) which arises out of or in connection with any contract entered into with you pursuant to these Conditions or otherwise relating to these Conditions.

8.2.4   The limitation on our liability set out in this Condition [8.3] does not exclude or limit in any way our liability:

8.2.4.1          for death or personal injury caused by our negligence;

8.2.4.2          for fraud or fraudulent misrepresentation; or

8.2.4.3          for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

9.  Third Party Links

9.1     Electronic links to this Website from any other website are prohibited without our prior written consent.  Requests should be addressed to contact@roosterbank.com.

9.2     This Website may provide links to third party websites or may reference third party websites and/or educational resources for you to access at your own discretion. Please note that access to the content of any third party websites or resources may be subject to terms and conditions imposed by the owner of that content which you should review before interacting via such websites or providing such third parties with information about yourself.  We do not endorse or accept any responsibility for the content of any third party websites and/or educational resources.

10.  Transfer of Rights and Obligations

10.1    The contract between you and us is binding on you and us and on our respective successors and assigns.  You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.  We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

11. Events Outside Our Control

11.1    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a)     strikes, lock-outs or other industrial action.

(b)      civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c)      fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d)     impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e)     impossibility of the use of public or private telecommunications networks.

(f)     the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

12.  Waiver

12.1    If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these Conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

13. Severability

13.1    If any of these Conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

14. Entire Agreement

14.1    These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions. 

15. Third Party Rights

15.1    A person who is not a party to these Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Conditions.

16. Law and Jurisdiction

16.1   These Conditions and any other legal notices contained from time to time on this Website and all issues arising from this Website are governed by English law.

16.2   The English courts will have exclusive jurisdiction over any claim or matter arising from, or related to, a visit to this Website, and over any claim or matter arising under or in connection with these Conditions or any contract entered into with you pursuant to these Conditions, provided that nothing in this Condition [16.2] shall limit our right to take proceedings against you in any other court of competent jurisdiction.


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